Refund policy

General Return Policy

Because our products are made to order, in general we do not accept returns unless a product is damaged. Please carefully consider your purchase before ordering, so we can all help to reduce waste. Made to order products (including wall art, phone cases, and mini prints) are not eligible for the EU 14-day right of withdrawal. 

That said, your happiness is our priority. Please get in touch with us (hi@mimochai.com) within 14 days of your package delivery if you are unsatisfied, and we will work with you to make it right. 

For Books, Calendars and Other Items Shipped From Our Studio

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have a receipt or proof of purchase. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund but we will work with you to try to find an alternate solution. 

Your happiness is our priority. Please get in touch with us within 14 days of your package delivery if you are unsatisfied, and we will work with you to make it right. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@mimochai.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@mimochai.com and we will be happy to coordinate with you.

Shipping
To return your product, please contact hi@mimochai.com for the appropriate mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for your understanding!