Right now, it is a flat rate shipping fee of $5 for domestic orders within the U.S. and $12 for international orders. For U.S. orders over $40 and international orders over $80, shipping is covered by me and automatically applied at checkout :) I'm hoping to keep this as long as possible. I always didn't like paying for shipping myself, so I promise I do not make any money off of it.
Items usually ship within 3-5 business days via USPS. It then depends on where you live (all items are shipped out of Los Angeles, CA), but give it a week for it to get to you. For international orders, please allow for two weeks. If it is still not there, we will work together to resolve the issue, whether that means resending the order or issuing you a refund.
If you are unhappy with your order, I will do my best to make it right with you. For all paper products such as prints and notebooks, if you ship back undamaged items within 14 days, I will issue you a full refund not including any shipping costs. For apparel items such as t-shirts and totes, only exchanges can be made currently.
After 14 days, we can see what we can do. My priority is for you to be happy with your purchase no matter what.
You can use Visa, Mastercard, Discover and American Express. You can also use your PayPal account. Please be ensured your confidential information is encrypted with the highest level of commercially available encryption protection.
Yes! New items are added every few months, and there are occasionally 24-48hr limited-edition sales announced through my Instagram and by email. For the latest news and announcements, please sign up for emails (see form in footer) or follow through the social media links at the bottom of this page. Feel free to email me with what items you'd like to see as well.
Yes, I now take wholesale orders on greeting cards and certain prints. If you are interested or know a shop that may be interested, please send in an email with your request or for more information.
Please see the Custom Illustration and Custom Storybook page for all the info you need. All commissioned pieces remain intellectual property of mimochai and are not work-for-hires, but you are welcome to use your custom drawings for any personal non-profit use. Please contact me with your request or with any questions :)
You must have come up with a very good question :) Please send in an email I will do my best to respond to legitimate questions within 1-3 business days.