Shop FAQ

Shop FAQ

By Mimochai Studio |

How much is shipping?

We offer¬†flat rate shipping fee of $6 for domestic orders within the U.S. For international orders, shipping is calculated by carrier. For U.S. orders over $70, shipping is covered by¬†us and automatically applied at checkout! We're hoping to keep this as long as possible. "Free shipping" means that we pay for shipping. Please know that as a small company,¬†shipping & handling is a¬†significant cost to us. Thank you for understanding ūüíõ

How long does shipping usually take?

Items usually ship within 3-5 business days via USPS. It then depends on where you live (all items are shipped out of Los Angeles, CA), but give it a week for it to get to you. For international orders, please allow for two weeks. If it is still not there, we will work together to resolve the issue, whether that means resending the order or issuing you a refund.

What is your return policy?

If you are unhappy with your order, we will do our best to make it right with you. For all paper products such as prints and notebooks, if you ship back undamaged items within 14 days, I will issue you a full refund not including any shipping costs. For apparel items such as t-shirts and totes, only exchanges can be made currently. 

After 14 days, we can see what we can do. My priority is for you to be happy with your purchase no matter what.

What forms of payment do you accept?

You can use Visa, Mastercard, Discover and American Express. You can also use your PayPal account. Please be ensured your confidential information is encrypted with the highest level of commercially available encryption protection.

Will you be adding more products?

Yes, new items are added every few months, and there are occasionally limited-time sales announced through Instagram and by email. For the latest news and announcements, please sign up for emails (see form in footer) or follow through the social media links at the bottom of this page. 

Do you accept wholesale orders? 

Yes, we now take wholesale orders on a selection of our products. We use the Faire platform, which makes the whole process very easy. If you are interested or know a shop that may be interested, please visit our Stockists page.

Do you take custom orders?

We currently do not. With other aspects of the business taking up more of our time, we have decided not to¬†take on new custom projects for the time being. We will update this section if that changes. Thanks for understanding! It has been an honor to make so many custom drawings for people the past few years ūüíõ

What should I get as a gift?

Check out our handy Mimo Gift Guide here!

Hey... what happened to Donut Wisdom?

You can view the archive of Donut Wisdom at its Instagram page. Thanks for being an OG follower!

My question is not here! What now?

You must have come up with a very good question :) Please use our Contact page to send in a message and we will respond within a few days.