Cloud House FAQ

Cloud House FAQ

By Mimi Chao |

How does the membership work?

With your Cloud House membership, you'll have immediate access to our on-demand creative classes, automatic access to livestreams and replays, and all of our resource posts. 

We offer both a monthly membership as well as an annual membership. You get the equivalent of one month free by paying annually, and don't have to deal with a monthly charge. 

Can I cancel my membership anytime?

Yes you may cancel your membership at anytime. The remainder of your membership time will run its course and you will not be charged again. Please note we are unable to refund any prorated amount by nature of the platform.

What's the difference between Cloud House and Mimochai's Patreon?

The main difference between the two is the purpose. Cloud House is a service for people who are looking for creative classes, guidance, and an interactive community. It's a two-way sharing environment. Cloud House members are encouraged to create their own posts and share their own work and progress. Cloud House membership is a perk for Patreon tiers Cloud and up.

Our Patreon is a way for people to support Mimochai's work and mission. A Patron's main goal is to support our work, not necessarily to learn from us. Cloud House is a great example of something we were able to bring to life with our Patreon's support. We thank our Patreon supporters with different perks and share our behind-the-scenes process as a company. We do not post this type of content on Cloud House, unless it is relevant to a topic we are teaching.

What's the difference between Cloud House and Skillshare?

Skillshare only hosts our classes, and does not include our exclusive Year of Magical Drawing series. Skillshare is great if you're looking for access to thousands of other classes, including ours. We still love Skillshare for that.

Cloud House is better if you are looking for community and resources. Here's a chart we created to compare :)

What is Cloud House hosted on?

We've built Cloud House on Mighty Networks, which is purposefully designed to be a community-first platform experience. In one place, we can host community discussions, online classes, events, and more. You can log in easily from your desktop, or download the included mobile app for a seamless on-the-go experience.

The entire experience is clean and modern. We also have welcome guides and walk-throughs to show you how to get started and get the most out of the platform.

You can watch our walk-through video of the platform, free on YouTube.

Why do I need a subscription instead of just paying one time?

Due to the nature of our Cloud House platform and community, we decided it was best to offer all of our content on a subscription basis instead of a one-off payment. Each individual class would normally cost anywhere from $50-200 dollars, and not include any supportive features. 

We feel this is the best way for us to offer a useful learning experience, and hope you will feel the same once you try it for yourself.

Does Mimi provide direct mentoring or advice?

While this is not a mentoring or coaching service, Mimi is an active host in Cloud House and frequently leaves feedback on posts and answers questions in the community. For direct mentoring or advice, we are open to adding options to purchase limited 1-on-1 sessions. 

Any other questions? Please feel free to email us at hi[at]mimochai.com and we will be happy to answer them.